Welcome to the Help Center

Need assistance? Explore our resources to make the most of your meters or contact us if you need direct support.

 

Self Service Help Center

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Blood glucose diary

No diabetes app? Download our FREE printable two week Blood Glucose Record Diary.

Download Record Diary
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Instructional Videos

Watch our step-by-step video guides to get the most out of your meter.

Watch Videos
Diabetes Brochures


Diabetes Brochures

Find out more about diabetes and our products in our brochures.

Download
Request a FREE meter

Apply for a free meter

Get your free CONTOUR®NEXT meter - apply now!

Apply for a free meter now
Request a FREE meter

Register your meter

For prompt and continuous support.

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Frequently Asked Questions (FAQs)

These are the most commonly asked questions received by our Customer Service team.

What test strip is used with my meter?

If you have a new meter you may need to change your test strips. Details of what test strip is used within each of the Ascensia Diabetes Care meters can be found below. If you do not have the correct test strip for your meter, then you will need to change your prescription: The CONTOUR®NEXT and CONTOUR®NEXT ONE use the CONTOUR®NEXT test strips (GMS code: 15963).

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My lancing device has broken.

Please call Ascensia Diabetes Support on 1 800 920111 (freephone). Please have the name and serial number of your meter to hand when you call. This can be found on the box, or on the back of the meter if you don’t have this anymore. Alternatively, email us at diabetessupport@ascensia.com or use the webchat on this website.

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Do I need to register my CONTOUR® meter?

It is important that you register your CONTOUR® meter to gain access to warranty benefits, including free record diaries. All meters from the CONTOUR® range include a full 5 year warranty. Please register your meters at https://www.diabetes.ascensia.ie/meter-registration/ or call Ascensia Diabetes Support on 1 800 920111 (freephone).

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I have lost my Blood Glucose Meter.

Please contact Ascensia Diabetes Support on 1 800 920111, email us at diabetessupport@ascensia.com or use the webchat on this website.

Where do I order free of charge batteries?

Please call Ascensia Diabetes Support on 1 800 920111 (freephone).

What lancets does my lancing device use?

The MICROLET®NEXT lancing device uses the MICROLET® lancets (GMS Code 85055).

I would like to order Support Items e.g. control solution, a record diary or data management software.

Please call Ascensia Diabetes Support on 1 800 920111 (freephone).

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Patient - Contact options

Chat with us

Our team is happy to assist you via live chat during office hours, from 9:00 AM to 5:00 PM.

Start a Live Chat

Use our Contact form

Submit your message through our Contact Us form, and we’ll respond as soon as possible.

Contact Form

Send us an E-Mail

Email us at diabetessupport@ascensia.com, and we'll get back to you shortly.

Send an email

Give us a Call

Need assistance? Our support team is here for you Monday to Friday, 9:00 AM to 5:00 PM. Call us on 1 800 920111 (freephone).