FAQs
If you have a query about how to use one of our products, please search the list of frequently asked questions below. If you have a question that is not answered here, or anywhere else on our website, please feel free to contact us by calling Ascensia Diabetes Support on 1 800 920111 (freephone)
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The MICROLET®NEXT lancing device uses the MICROLET® lancets (GMS Code 85055).
Please call Ascensia Diabetes Support on 1 800 920111 (freephone).
Please call Ascensia Diabetes Support on 1 800 920111 (freephone). Please have the name and serial number of your meter to hand when you call. This can be found on the box, or on the back of the meter if you don’t have this anymore.
It is important that you register your CONTOUR® meter to gain access to warranty benefits, including free record diaries. All meters from the CONTOUR® range include a full 5 year warranty.
Please register your meters here or call Ascensia Diabetes Support on 1 800 920111 (freephone).
Please rest assured that ongoing support, customer service, and compatible consumables like CONTOUR®NEXT test strips remain fully available for current users.
If you are seeking a new meter, CONTOUR®NEXT is our latest generation device that continues to use the CONTOUR®NEXT test strips.
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